We begin this study guide by examining professionalism because it should be the foundation for everything you do around your program operations.  

How you plan to operate your centre will be the anchor for establishing your program as a trusted, high quality, and desirable service. Your plans, combined with the best staffing team, will position your program to be regarded as professional and highly desirable.

By the end of this Study Guide, you should be able to:

• Define professionalism and how it impacts operations
• Evaluate how your ELCC program looks to outsiders
• Have a better understanding of how to effectively management your employees
• Create a comprehensive orientation and onboarding process
• Provide staff training
• Recognize employee performance 
• Develop a staff schedule
• Implement effective communication strategies with parents and families